Cancellation policy

At Closet Update, we understand that sometimes you may need to cancel an order. This Cancellation Policy outlines the conditions under which cancellations are accepted and how to request a cancellation.

Order Cancellation

  • Orders can be cancelled only before they have been processed.

  • Our order processing time is 1–3 business days. Once your order has entered processing, it cannot be cancelled.

  • To request a cancellation, please contact our customer service team as soon as possible via email or phone.

How to Request a Cancellation

To cancel an order:

  1. Contact us immediately at:

  2. Provide your order number and the items you wish to cancel.

  3. Our team will confirm whether the cancellation is possible.

Refunds for Cancelled Orders

  • If your cancellation is accepted, a full refund will be issued to the original payment method.

  • Refunds are typically processed within 7 business days after the cancellation is confirmed.

  • Depending on your bank or credit card company, it may take additional time for the funds to appear in your account.

Orders Already Shipped

  • If your order has already been processed and shipped, it cannot be cancelled.

  • In this case, you may return the item following our Return and Refund Policy to receive a refund, minus any applicable return shipping costs.

Contact Information

If you have questions about cancelling an order or need assistance, please contact us:

Closet Update
Address: 222 NW Lincoln Ave, Portland, IN 47371, United States
Phone: +1 260-726-6190
Email: help@closet-update.com
Business Days: Tuesday – Saturday
Business Hours: 10:00 AM – 05:00 PM