FAQ'S
Welcome to the Closet Update FAQ page. Here you will find answers to common questions about our products, orders, shipping, returns, and payments.
Orders
Q: How do I place an order?
A: Simply browse our products on https://www.closet-update.com/, select your items, add them to your cart, and proceed to checkout. Complete your billing and shipping information, choose a payment method, and place your order.
Q: Can I modify or cancel my order?
A: Orders can only be modified or canceled before they are processed. Since our processing time is 1–3 business days, please contact us as soon as possible at help@closet-update.com or +1 260-726-6190 if you need to make changes.
Shipping
Q: How long does shipping take?
A: Orders are processed within 1–3 business days, and transit time is 4–7 business days, for a total delivery time of 5–10 business days.
Q: Do you ship internationally?
A: No, we currently ship only within the United States.
Q: How much does shipping cost?
A: Shipping is completely free for all orders using our Free Shipping method.
Q: What should I do if my package is damaged?
A: If your package arrives damaged, take a clear photo and submit it to our customer service within 7 days of delivery. Without proof of damage, we cannot issue a refund, credit note, or replacement.
Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 30 days of delivery. The return shipping cost is the responsibility of the customer if the wrong order was placed. Return processing time is 7 days after we receive the item.
Q: How do I return an item?
A:
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Repack the item securely in its original packaging.
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Attach the prepaid return label included in your package.
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Drop off the package at the shipping carrier location listed on the label.
If you have misplaced the return label, contact us to request a new one.
Q: Is there a restocking fee?
A: No, there is no restocking fee. Returns are free for qualifying items.
Q: When will I receive my refund?
A: Refunds are processed to the original payment method within 7 business days of receiving the returned item. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club.
Q: Is it safe to use my credit card on your website?
A: Yes, all transactions are encrypted and processed securely through trusted third-party payment gateways. Closet Update does not store full credit card information.
Contact Us
If you have additional questions that are not addressed here, please contact us directly:
Closet Update
Address: 222 NW Lincoln Ave, Portland, IN 47371, United States
Phone: +1 260-726-6190
Email: help@closet-update.com
Business Days: Tuesday – Saturday
Business Hours: 10:00 AM – 05:00 PM